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An email bounce is a notice from the receiving _____ that the email you attempted to send hasn’t been delivered.
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Question 2 of 4
2. Question
Match the correct bounce type with the correct description.
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The reason for non-delivery is due to a permanent error that signals the contact or email domain is unknown or doesn’t exist. A hard bounce can also mean a spam block. When you first send to your mailing list immediate bounces, such as a non-existent email address, are recorded and the contact is immediately set to ‘Bounced’, as there’s no point trying to send to these contacts.
A temporary error that signals a full mailbox, temporarily unavailable domain or receiving server issues.
Generally related to company policy where staff are not allowed to receive messages with certain wording, images or attachments. The receiving server is likely to block this type of mail.
Hard
Soft
Policy related
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Question 3 of 4
3. Question
The bounce detail is only available for _____ month/s and the bounce information for two months. Messages older than that will not display data.
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Question 4 of 4
4. Question
True or false: When your recipient has set up an auto-reply on their mailbox (such as an out-of-office auto-reply), the system will scan the auto-reply for the date that the contact has indicated that they’ll be back in the office. If this is a future date, the system will pause further sending to that address until the recipient has returned.
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